Employee Performance: Resolving Conflicts (Instructor Guide)

Certificate Course
CEUs: 0
Clock Hours: 1Hr 30Min
224 learners enrolled
FREE

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Description

Understanding the different styles of conflict resolution can help you identify the most appropriate process to use when addressing conflicts in the workplace. There are two general types of conflict resolution: indirect and direct.

In this course you will learn to: identify conflict resolution styles, resolve conflicts in the workplace, resolve team conflicts, and identify the communication skills required to resolve conflicts.

This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.