Image Title Duration (hours) Descriptionsort descending
Animal Welfare Course General 1.00
Animal Welfare Spanish 1.00
Expedition Ocean: Module 1 Teacher Version 1.00
Expedition Ocean: Module 1 Student Version 1.00
Customer Service Fundamentals 1.00 In this course, you will learn about the importance of customer service and the pitfalls to avoid when providing customer service. This includes how to identify types of customers and their needs. Then, you’ll learn about building rapport with your customers through good customer service habits. Part of building rapport includes effective communication with customers, including how to correct a customer, the importance of body language and tone, and about telephone etiquette. You’ll learn how to respond to your customers and how to use questions. Then, you will be instructed about how to accentuate the positive and provide proactive service. Finally, you will learn how to surpass expectations by going the extra mile for the customer.
How to Find an Extra 30 Minutes a Day for Training and Enrichment! 1.00 "I wish I had more time to do what I like doing!" This common expression relates to many concepts all vying for the same time and attention simultaneously. Rarely is there time or resources available to dedicate to enrichment and training. Nowhere is this more evident than in the Animal Keeper’s daily role. This course will provide an opportunity for the keeper/trainer to evaluate the daily processes to identify and eliminate Non Value Added process steps and allow more time for enrichment and training. Useful concepts, such as Root Cause and Current State/Future State will be used to identify the waste. There will be tools provided, which can be applied in any situation, to simplify work duties and increase daily efficiency.
Volunteers and Change Management 1.00 'Nothing is as permanent as change' - change is constant, change is life, but some changes are really difficult to navigate. This webinar will tackle how to build a strong and successful bridge to change using strategies for successful change management. Learn the best ways to use both your head and your heart to support others through change.
Creatively Implementing a 360 Program on a Budget 1.00 360-degree feedback is feedback that comes from all around an employee - 360 degrees, with the employee being assessed figuratively in the center of the circle. Feedback is provided by subordinates, peers, and supervisors. It also includes a self-assessment and, in some cases, feedback from external sources such as customers and suppliers or other interested stakeholders. The results from a successful 360-degree assessment may be used by the person receiving the feedback for self improvement, or by some organizations in making administrative decisions, such as pay or promotion. However used, it can be very effective - yet can be very costly to administer. Learn how one large non-profit company utilizes 360 degree surveys internally - on a budget!
Child Abuse Prevention and Awareness for Supervisors and Managers 1.50 If a staff member or volunteer in a child-related program approaches his or her supervisor with a case of suspected child abuse the supervisor must know how to handle the situation to ensure the safety of everyone in the program. This course provides supervisors with a wealth of information about how to recognize and prevent child abuse within program walls, and furthermore, the steps to take when a situation of child abuse arises. In addition, you will learn best practices for yourself, your staff and your organization.
Bloodborne Pathogens and HIV 1.00 In this course, you will learn about the characteristics of bloodborne pathogens, diseases caused by these pathogens, such as HIV, and how they are transmitted. You will also learn the elements of an exposure control plan and how to prevent contact with or infection from contaminated body fluids. In addition, you will learn how to handle exposure incidents involving blood, and the signs, labels, and color-coding used to warn of biohazards and bloodborne pathogens. This training is provided to help employers provide a safe and healthful work environment for their employees and minimize the possibility of employee exposure to bloodborne pathogens.

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