 |
Animal Behavior 1: Why Study Animal Behavior? |
1.00 |
Animal behavior is a topic that has fascinated people for centuries. The first course in the series will give an overview of behavior and highlight the many reasons to study animal behavior, the history of behavioral research, and the many different fields that study animal behavior. |
 |
The Fundamentals of Animal Learning Webinar |
1.00 |
Animals, whether you are working with your pet at home or a 300 pound lion, are constantly learning about their environment. Animal care workers and animal trainers can use this behavioral knowledge to their advantage in animal management.
Discover the importance of detailed observation of animal behaviors. Understanding reflexes and situations where reflexive behaviors are likely to occur will enable animal keepers to work safely in a potentially dangerous environment.
Students will also discover a technology to reduce the stresses associated with daily animal management, improving animal welfare
|
 |
Customer Service: Greeting Customers |
1.00 |
Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?” |
 |
Trauma and Its Impact on Education |
1.50 |
Any professional employed in a school must understand the adverse experiences that students have can directly impact their experience in the classroom. This course dives into the definition of trauma, the impact of trauma on the brain, and how trauma can manifest in the classroom. It is important to know how to help students who have experienced trauma in their lives. This course will also touch on the importance of self-care for professionals who work with students who have experienced trauma. This course will help you develop new knowledge about students and help you understand your role as an educational professional.
Trauma and Its Impact on Education is the first course in a series of two trauma courses. After this course, be sure to check out Trauma-Informed Practices. |
 |
Pensamiento Crítico y la Toma de Decision (Spanish) Critical Thinking and Decision-Making |
1.00 |
Aprenda estrategias para resolver problemas cotidianos y tomar decisiones reflexivas y bien informadas.
Learn strategies for solving everyday problems and making thoughtful, well-informed decisions. |
 |
Introducing Monotremes |
3.00 |
Are monotremes a bit of mystery to you? Get to know the echidnas and the platypus, as Monotremes 1 explores the physical characteristics, distribution, and habitats of echidnas and platypuses. In Monotremes 2, learners investigate what—and how—monotremes eat, as well as which animals prey on them, and how they avoid being eaten. This module also covers thermoregulation, locomotion, behavior, and social structure. The third and final course in the series, Monotremes 3, explores the fascinating world of monotreme reproduction and investigates the conservation status of monotremes, threats to platypus and echidna species, and how conservationists are helping. The module concludes with a look at some examples of how we can all participate in conservation. Remarkable images show platypuses and echidnas in ways you’ve never seen before, and video provides insights into their behavior. Interactivity sprinkled throughout the modules engages participants in the learning process, and questions at the end of each section ensure that they have mastered fundamental concepts before they move on. |
 |
Creating a World Famous Customer Service Training Program |
1.00 |
Are you interested in putting together a unique, world class, and cost effective Customer Service Training Program, rather than just purchasing one "off the shelf?" This webinar will walk you through the steps taken by San Diego Zoo Global to create its GRRREAT! Customer Service Training Program - all done in house! |
 |
Coaching: Interpersonal Meetings (Instructor Guide) |
0.75 |
As a coach, your communication skills are critical to your success and the employees you are coaching. In many office environments, it can be tempting to get through the day without much personal contact by relying on technology. However, nothing can replace the benefits of personal interaction, or face-to-face communication.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
 |
Coaching: Interpersonal Meetings |
0.75 |
As a coach, your communication skills are critical to your success and the employees you are coaching. In many office environments, it can be tempting to get through the day without much personal contact by relying on technology. However, nothing can replace the benefits of personal interaction, or face-to-face communication. |
 |
Stress First Aid for Long-Term Care Staff |
1.00 |
As an essential worker during a pandemic, your work stress is accompanied by the stressors in your personal life, as well as concerns about your family’s health. As staff in a long-term care facility, you also have the stress of caring for vulnerable individuals with serious medical and cognitive issues who may be reacting poorly to extended social isolation. This is unprecedented in long-term care, and it requires ongoing, effective stress management. Stress First Aid offers a flexible framework of tools for addressing stress reactions that can hopefully reduce the likelihood that these reactions will develop into more severe or long-term problems. |
