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Managerial Leadership: Coping Through a Change Process |
1.00 |
Whether your employees perceive change as positive or negative, you might encounter an emotional response from them. They will have many questions regarding their roles, competencies, and, possibly, even their futures. Your employees might feel they are being forced out of a comfort zone, and they might experience a loss of familiarity. Typical responses during a change include feelings of doubt, anxiety, fear, and anger. Sometimes, changes in the workplace can trigger a severe emotional response.
In this course you will learn to: respond to distress and reduce stress, and succeed through failure and deal with mistakes. |
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Managerial Leadership: Coping Through a Change Process (Instructor Guide) |
1.00 |
Whether your employees perceive change as positive or negative, you might encounter an emotional response from them. They will have many questions regarding their roles, competencies, and, possibly, even their futures. Your employees might feel they are being forced out of a comfort zone, and they might experience a loss of familiarity. Typical responses during a change include feelings of doubt, anxiety, fear, and anger. Sometimes, changes in the workplace can trigger a severe emotional response.
In this course you will learn to: respond to distress and reduce stress, and succeed through failure and deal with mistakes.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Building a Broader Base for Zoo-Based Conservation: Engaging Non-Traditional Conservationists |
1.00 |
While it is often thought of as an activity and ideology dominated by tree-huggers, conservation should have a much wider base of participation than is often the case. Hunters, fishers, veterans, and people across the political spectrum comprise an under-developed source of support for conservation projects. In this webinar, we will focus on outreach and messaging approaches that address this opportunity for zoos, as well as the larger conservation community. |
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Wildlife Ambassador Management |
2.00 |
Wildlife Ambassador Management will review the range of program animal roles in zoos and aquariums, the risks and rewards, the challenges and the considerations necessary for a program that follows best practices. The class will focus on animal acquisitions, animal handling policy, management practices for meeting the program animal’s social, physical, behavioral and nutritional needs as well as the safety of the animals, guests, and staff. |
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ITIL® 4 Foundation |
24.00 |
With more than 1,500,000 certified professionals worldwide, ITIL (IT Infrastructure Library) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL 4 is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.
The 30 Bird ITIL 4 Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today’s digital economy.
This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.
There are no specific prerequisites for this course. However, some basic knowledge of management theory can be helpful. After completing this course, you will know:
- What ITIL is; how it fits into the service management framework; how it has evolved over the years; and about the ITIL service value system
- The key concepts of ITIL service management, and how ITIL guiding principles can help an organization to adopt and adapt ITIL service management
- The four dimensions of ITIL service management
- The purpose and components of the ITIL service value system, the ITIL guiding principles, and governance
- The activities of the service value chain, and how they interconnect, and the key concepts of continual improvement
- The various ITIL practices and how they connect to value chain activities
NEW: Release 2.0 includes Sample Exam Papers in the book. Previously available only via download, the sample exams address all the topics covered in our ITIL 4 Foundation course. The questions are worded exactly as they appear in the official ITIL 4 Foundation exams. The Sample Exam Rationales (available via download) provide all the answers to the exam questions, as well as the rationales behind the correct answers. The sample exam questions, answers, and rationales are designed to best prepare you for taking the actual ITIL 4 Foundation exam once you've completed the course. |
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Creating an Inclusive Program |
2.00 |
With planning, training, and support, program staff can successfully include many children with special needs. Program staff must develop the skills necessary to assess the environment, materials, equipment, and activities to make the necessary modifications and accommodations so that all children and youth in their programs are successful. During this course, participants will discuss the law regarding inclusion as well as the attitude and reasonable accommodations needed to create an inclusive environment for children and youth with special needs. |
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Cybersecurity Fundamentals |
1.00 |
With the increasing use of technology in all facets of life, the internet has quickly become a necessity in doing business, getting an education, providing medical care, and operating on a daily basis. The internet is essential to most industries and sectors that you could work in. This importance and usage also bring along the negatives of the internet. Cyber attackers can steal information from people who are not careful nowadays and you need to be able to protect yourself.
This course provides information on the internet and how to mitigate the risks of operating online to avoid putting yourself in danger. In addition, you will also learn about how to protect your data and respond effectively to any sort of cybersecurity incident. |
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Mapping Your Performance and Talent Strategy for Results |
0.50 |
Without a "HR strategic talent management plan" tied to organizational goals, HR teams struggle to play a strategic role in their organization and talent management activities. Make the most of your only true sustainable competitive differentiator – your workforce. Learn to:
- Identify organizational goals/priorities. Define HR goals/priorities.
- Identify organizational drivers and challenges
- Identify gaps
- Articulate talent management processes/functions your organization currently performs
- Measure results. Communicate successes/contributions.
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Creating and Implementing an Effective Strategic Plan for Your Organization |
1.00 |
Without strategic direction it is hard to get where you want the organization to go. This Webinar offers you a process for reaching your organizational goals. Strategic plans help your organization, or department, set the roadmap to make a significant mission impact. Through this Webinar you will learn a model for completing a Strategic Planning process in your organization. It covers the entire process from planning to defining the strategic framework and then creating a process for implementation activities. You will learn how to create a strategic framework that gives the activities coherence and direction, ensuring that your strategic plan becomes a living, breathing document that is fully utilized in the organization. You will also learn how to involve your board, staff, and other important constituencies in the process to increase your chances of successful implementation. In addition, you will receive leave-behinds that give you practical exercises and instructions to use during your strategic planning process. |
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Microsoft Word 2019 Complete |
24.00 |
Word 2019 Complete provides the basic concepts and skills to be productive with Microsoft Word 2019, starting with fundamentals and working up to advanced tools and techniques. This course maps to the objectives of the Microsoft Office Specialist and Expert exams for Word 2019. Objective coverage is marked throughout the course, and you can download an objectives map from 30bird.com.
Students will benefit most from this course if they want to accomplish basic tasks in Word and then build on fundamental skills to become a power user. The course also provides a solid foundation in Word's advanced features before continuing on to more complex document management or VBA programming topics.
The course assumes that students know how to use a computer, and that they are familiar with Microsoft Windows. It does not assume that they’ve used a different version of Word or another word processing program. |
