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Sales Skills: Advanced: Effectively Closing a Sale |
0.75 |
This course will focus on demonstrating the benefits of your product or service to others, confirming the client’s commitment by recognizing and responding to signals, and closing the sale and following up with the client. |
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Sexual Harassment Prevention: Defining Sexual Harassment |
0.25 |
The learning objectives for this course are to avoid sexually harassing behavior and realize the cost of sexual harassment to an organization and to identify the psychological, health-related, and career-related effects of sexual harassment. |
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Business Problem Solving: Problem-Solving Basics (Instructor Guide) |
1.25 |
Problem-solving is aimed at eliminating problems. The problem-solving process involves identifying a problem, gathering information, generating and evaluating options, and implementing solutions.
Effective problem-solving needs the coordination of knowledge, experience, attitude, intuition, and the abilities of an individual or team. By successfully eliminating problems the first time, you will save your company’s resources and improve its operation.
In this course you will learn to: define the fundamentals of problem-solving, and identify effective problem-solving approaches.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Risk Management #1921 (Instructor Guide) |
1.00 |
This is the Instructor Guide for Lesson #1921 Risk Management. This instructor guide provides the instructor with lesson background, key points, delivery methods, and required materials. Included in this guide is an explanation video of the presentation that describes each slide of the lesson. This guide also details the class activity and provides instruction for presenting it as a conclusion to the lesson. |
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San Diego Zoo - Interpretation Basics: Module 2 |
2.50 |
Docents, guides, and interpreters who’ve successfully completed Interpretation Basics: Module I will further develop their interpretive skills by completing a second interpretation module. Interpretation Basics: Module II demonstrates the importance of purpose, message, and organization. Participants explore body language, word choice, question-and-response, transitions, and the use of props and biofacts. They identify techniques for enhancing audience participation and even practice handling challenging visitor situations. |
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Lockout-Tagout: Control of Hazardous Energy |
0.50 |
This course covers the procedures of Lockout-Tagout. You will learn what Lockout-Tagout is, when to apply it, as well as the process that goes along with it. |
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Motivation: Identifying, Planning, and Implementing: The Motivation Process (Instructor Guide) |
1.00 |
The motivation process involves four phases: identifying, planning, implementing, and evaluating. Each phase is distinct, but you will notice that the process is arranged in a continuous circle, because it is ongoing.
In this course you will learn to: identify your goals and plan the necessary steps to reach these goals, and implement your plan and evaluate its progress to strive for peak performance levels.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Team Participation: Nonverbal Communication and Active Listening |
0.75 |
This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner. |
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Team Participation: Conflict |
0.75 |
This course will focus on how to identify the symptoms, causes, and processes of team conflict; understand the nature of conflict and how it affects a team; and identify types of power and understand their impact. |
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Team Participation: Resolving and Handling Conflict |
0.75 |
This course will focus on how to resolve conflict within a team or between yourself and others, achieve positive results through how you handle conflict, and identify and understand conflict resolution styles. |
