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Customer Relationship Management: eCRM Customization and Goals |
0.50 |
This course will cover how to customize eCRM and how to achieve CRM goals through eCRM. |
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Project Management - Basic: Scope Definition, Verification, and Change Control |
1.50 |
This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database. |
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Project Management - Basic: Time Management |
1.25 |
This course will teach you how to identify the components of time management, identify the purpose of activity definition and sequencing, and recognize different diagramming techniques. You will also learn how to identify the factors that affect activity duration, and identify techniques for estimating activity duration. |
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Project Management - Basic: Schedule Development and Control |
1.50 |
This course will cover how to describe schedule development, identify various mathematical analysis techniques for schedule development, and identify the different ways you can present project schedules. You will also learn how to implement schedule control, level resources, and calculate schedule variances. |
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Project Management - Basic: Resource Identification and Cost Approximating |
0.75 |
This course will cover how to identify the necessary project resources by using a WBS and other tools, identify resource types, and assign resources. You will also learn how to make cost approximations, assess the effect of risk and activity duration on cost estimates, and apply cost estimating techniques. |
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Career Exploration |
0.75 |
This course covers the process of aligning your skills and interests with a fulfilling career. It is just one of many courses we offer. This course will help you learn about the self-assessment, research, and planning necessary to proactively identify and pursue a career path that is right for you. |
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Business Ethics: Ethical Decisions (Instructor Guide) |
1.67 |
In this course you will learn to: define business ethics, describe how to balance personal values and organizational ethics, and identify common ethical dilemmas and their causes, and describe the DECISIONS method of making ethical decisions and identify the barriers to making such decisions. |
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Strategic Decision Making: Decision Results (Instructor Guide) |
0.84 |
After implementing a decision, you should review the process you followed to reach it, regardless of the outcome. There are guidelines that you can use to review and learn from your decisions. You also need to be aware of the various pitfalls to avoid when learning from your decisions.
You can improve your decision making skills by examining a variety of other sources, such as the experience of people in your company and the decisions of other companies. You should not overlook these opportunities, because they will improve your decision-making skills, and help you to avoid similar mistakes in the future.
In this course you will learn to: identify the guidelines to follow and pitfalls to avoid when reviewing your decisions, and identify actions you can take to learn from the experience of others.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Customer Relationship Management: eCRM |
1.00 |
This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM. |
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Project Management - Intermediate: Risk Analysis, Response, and Control |
1.00 |
This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control. |
