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Business Problem Solving: Problem-Solving Basics (Instructor Guide) |
1.25 |
Problem-solving is aimed at eliminating problems. The problem-solving process involves identifying a problem, gathering information, generating and evaluating options, and implementing solutions.
Effective problem-solving needs the coordination of knowledge, experience, attitude, intuition, and the abilities of an individual or team. By successfully eliminating problems the first time, you will save your company’s resources and improve its operation.
In this course you will learn to: define the fundamentals of problem-solving, and identify effective problem-solving approaches.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Grammar |
1.50 |
Grammar is an essential part of any work environment. However, it can come with many different eccentricities. In this course, you will learn how to avoid common grammar mistakes in both your personal and professional writing. |
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Planificación de Carrera y Salario (Spanish) Career Planning and Salary |
1.00 |
En este curso, aprenderemos consejos sobre cómo descubrir sus necesidades profesionales, explorar diferentes opciones profesionales, investigar salarios, adquirir habilidades laborales esenciales y cómo planificar su carrera.
In this course, we'll learn tips on how to discover your career needs, explore different career options, research salaries, gain essential job skills, and how to plan your career. |
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Effective Presentations: Presentation Process |
1.00 |
This course will cover how to use a presentation process, prepare before making the presentation and overcome the fear of speaking, and deliver a presentation by using different aspects of voice. You will also learn how to use nonverbal communication aids. |
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Effective Presentations: Question-and-Answer Session |
0.50 |
This course will cover how to prepare to answer questions and conduct a question-and-answer session. You will also learn how to handle challenging questions and audiences. |
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Effective Presentations: Fundamentals of Persuasion |
1.00 |
This course will focus on persuasion and the goals of persuasion. You will also learn how to organize a persuasive presentation and use the methods of persuasion. |
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Excellence in Service - Basic: Customer Service Fundamentals |
1.00 |
This course will cover customer types and the importance of customer service. You will also learn how to build rapport and communicate with customers as well as how to respond to customers and exceed their expectations. |
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Computer Software Technician - Exam 220-1002 |
24.00 |
30 Bird Media’s instructor-led course, Computer Software Technician, provides the basic knowledge needed to install, configure, and support computer operating systems and software. This includes:
- Installing, configuring and maintaining operating systems and software for end users
- Understanding the basics of Windows network connections and resource sharing
- Properly and safely diagnosing, resolving, and documenting common software issues
- Understanding and applying basic cybersecurity principles
- Performing IT operations and incident response procedures
- Providing appropriate customer support
This course maps to the CompTIA A+ 220-1002 certification exam. Objective coverage is marked throughout the course.
This course assumes that you have basic computer knowledge. |
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Communications for the Fire and EMS Supervisor |
1.00 |
So much of what we do in Fire and EMS is problem-solving. This CME is a fantastic means for managers to learn about the very technical field of Radio Communications. If you are a manager that is in the position of problem-solving, you will want to take time to review this material. Three experienced professionals succinctly discuss what you will need to know when preparing for a problem or reacting to problems in the Radio Communications realm. Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 70% or higher on this exam. Please take your time and answer each question carefully. |
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Employee Performance: Managing Difficult Employees (Instructor Guide) |
1.00 |
A difficult employee is one whose attitude or behavior is detrimental to an organization. Typically, difficult people are aware of their behavior, but rarely care that their attitude hampers their productivity, or affects the success of their organization.
However, it’s important to remember that a difficult person is not necessarily an individual whom you dislike. Occasionally, the difficulty might not be the individual’s behavior but might instead be your perception of their behavior.
In this course you will learn to: recognize the impact that difficult people can have on an organization, manage a difficult person, and identify difficult personality types, address difficult employees, and mitigate their behavior, and monitor the behavior of a difficult employee, and document ongoing changes in behavior and performance.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
