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Call Center Management: Communicating Information to Executives |
0.75 |
This course will cover how to identify the information that executives need and communicate with executives. |
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Career Development: Career Aspirations |
0.75 |
This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration. |
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Cross-Cultural Business Communication: Overcoming Communication Barriers (Instructor Guide) |
1.00 |
There are several barriers that can affect cross-cultural communication. Generally, barriers have a negative effect on communication because they might distort the speaker’s message or the listener’s understanding. It is important to understand these barriers to communicate effectively with people from different cultures.
In this course you will learn to: identify common cross-cultural communication barriers, overcome communication barriers and avoid cultural bias, and employ qualified interpreters and communicate through them.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Fire Origin and Cause – Basic |
2.00 |
This course is an introductory level course that defines fire cause and origin investigation and arson awareness. This course explains fire origin, cause, and arson and a description of common fire causes. Fire cause classifications are defined, and arson motives are described. Signs of arson are identified, and methods for evidence preservation are outlined. The course is evaluated with a final exam that requires a passing score of 80%. The clock time for this course is approximately 2-hour. |
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Take it Outside!: The Importance of Outdoor Play (CDA 2) |
2.00 |
This course tackles the alarming decline in outdoor play and empowers you to reclaim its critical role in children's well-being. Explore research-backed evidence highlighting the benefits of outdoor time on healthy habits, physical development, and cognitive growth. Discover practical strategies to motivate children to embrace fresh air, movement, and connection with nature, fostering happier, healthier, and stronger youngsters who thrive in the great outdoors. |
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Sharing Information with Parents and Other Professionals |
2.00 |
School-age children work on many important developmental tasks during their out-of-school hours. One of the important responsibilities of OST staff is to help parents stay in touch with how their children are growing and developing during program hours. In addition to parents, professionals who work with children in other settings are often interested in learning how children spend their time when they are not at home or school.
Portfolios are excellent tools for bringing children’s experiences in OST programs to life for parents during planned parent conferences. They are also valuable tools for sharing helpful information about children with other professionals. |
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Salvage Operations |
1.00 |
This introductory level course introduces the concept of salvage operations. The course defines salvage operations and describes techniques used to protect buildings and contents from damage caused by fire suppression operations and preserve evidence of fire origin. This course is evaluated with a final quiz. The clock time for this course is approximately one clock hour. |
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Change Management: Obstacles to Change |
0.75 |
This course will cover how to identify the causes of resistance and the negative reactions to change and the methods for managing them. You will also learn how to identify the causes of complacency and prepare for crisis. |
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Change Management: Managing Change |
0.50 |
This course will cover how to encourage creativity in employees and develop a commitment to change in employees. You will also learn how to communicate change effectively, improve listening skills, and control grapevine. |
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Change Management: Adapting to Change |
0.75 |
This course will cover how to identify the truths and misconceptions about change and understand the difference between change and transition. You will learn how to identify the factors that affect the response to change and list the styles of response. You will also learn how to identify the feelings arising during the endings phase and identify the strategies to manage the endings phase. |
