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Change Management: Coping with Uncertainty |
0.50 |
This course will cover how to understand the emotions and responses experienced during the exploration phase, and identify what people need during the exploration phase. You will also learn how to identify the strategies to manage the exploration phase and identify the steps to manage the uncertainty in the exploration phase. |
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Human Relations Skill Development: Leadership Styles and Conflict Management for Paraprofessionals |
1.50 |
Research indicates that those in positions of leadership use a variety of different leadership and management styles. A person’s effectiveness as a leader is often directly linked to their leadership style. It is important for paraprofessionals to be aware of the assumptions and characteristics of different leadership styles. Knowledge of different leadership styles can help paraprofessionals reflect on their own leadership style, and assess its effectiveness. It can also help paraprofessionals take a proactive approach to applying different leadership styles and techniques, depending on the situation.
Leaders also use a variety of different styles when it comes to managing and resolving conflicts. By understanding how to diagnose the causes and dynamics of conflict, and understanding the characteristics of different conflict management styles, paraprofessionals can choose the best conflict management strategy for each situation. |
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Building Upward: Resuscitation of Anaphylactic Shock Part 2—Scenario 1 |
1.00 |
The second part of this series is the first of three scenarios. All three scenarios are designed to review complicated situations that BLS providers may be asked to navigate. This scenario has us consider the care of an anaphylactic patient in the setting of a pregnancy. Paramedic student Vanessa Petote does an excellent job of interviewing Dr. Jeremy Cushman. Final Exam: Please read each question carefully. You will have two attempts to gain a 70% or higher on this exam. If you are not successful in two attempts, you are welcome to take the course again to gain the certification. |
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Gorillas |
1.00 |
This course will provide an introduction to gorillas, including an overview of physical characteristics, habitat, behavior, reproduction and the conservation efforts dedicated to protecting this species. |
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Project Teams: Communicating in a Project Team (Instructor Guide) |
1.00 |
Although most people think of communication as the act of speaking, the act of receiving a message, or listening, is an extremely vital part of communication. Seventy to 90 percent of your time is spent listening, not speaking. Active listening includes not only hearing words that are spoken, but interpreting the verbal message and nonverbal communication as well.
During a project team meeting, you need to communicate with clarity to ensure that the entire team understands what is said.
In this course you will learn to: use good listening skills when communicating within a project team, understand and use good verbal communication skills and empowerment to communicate effectively within a project team, and receive and give feedback.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Customer Relationship Management: CRM Implementation |
0.50 |
This course will cover how to redesign your work processes, and identify reasons to implement CRM in stages. You will also learn how to implement CRM. |
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Customer Relationship Management: eCRM |
1.00 |
This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM. |
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Customer Relationship Management: eCRM Customization and Goals |
0.50 |
This course will cover how to customize eCRM and how to achieve CRM goals through eCRM. |
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Customer Service: Resolving Issues |
0.50 |
This course will cover how to show appreciation to customers, especially those who have been difficult. You will also learn how to follow up with customers after resolving customer service problems. |
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Health and Stress Management for Paraprofessionals |
1.00 |
Every day, paraprofessionals dedicate themselves to caring for and nurturing students and families. Often, paraprofessionals are so dedicated to serving others, they neglect their own needs. When this happens, paraprofessionals can experience stress that causes them to become overwhelmed, exhausted, frustrated, dissatisfied with job responsibilities, and unappreciated. When they maintain a healthy, balanced lifestyle, paraprofessionals are in a much better position to face the challenges of supporting and nurturing children and families with positive energy, enthusiasm, patience, and empathy.
By developing self-awareness, linking their personal and professional goals, developing a healthy balanced lifestyle, and identifying and managing stressors effectively, they can create and maintain a positive sense of well-being that allows them to maximize their ability to build positive relationships with students, parents, colleagues, and others. |
