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Cross-Cultural Business Communication: Overcoming Communication Barriers |
1.00 |
There are several barriers that can affect cross-cultural communication. Generally, barriers have a negative effect on communication because they might distort the speaker’s message or the listener’s understanding. It is important to understand these barriers to communicate effectively with people from different cultures.
In this course you will learn to: identify common cross-cultural communication barriers, overcome communication barriers and avoid cultural bias, and employ qualified interpreters and communicate through them. |
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Lifting and Moving—Lesson 1 |
0.50 |
There are several disciplines of healthcare that require proficiency in lifting and moving. Prehosital medicine and fire-service-related rescue requires a proficiency in this area that is beyond any other area of healthcare. Our team of experts discuss the challenges that we face in our community. In this first session of the series, we explore the mindset and preparation that must take place in order to achieve success.
Final Exam:This multiple choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain a 70% or higher on this exam. Please take your time and answer each question carefully. |
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E-Mail Etiquette: E-Mail Policies |
0.75 |
There is an unprecedented amount of documented information available today. An offensive or improper e-mail sent to one person can be copied and sent to many users. It’s important that employees familiarize themselves with and follow their organization’s e-mail policy because employers can be held liable for employee e-mail use. |
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Effectively Managing an Employee Engagement and Satisfaction Survey |
1.00 |
There is much scientific evidence that clearly shows a direct correlation between employee engagement/satisfaction and organizational performance. Engaged employees are more productive, profitable and customer service oriented. Engaged employees drive company innovation and have increased tenure. Learn how to conduct a World Famous Employee Satisfaction Survey, and incorporate the right questions to ask to also measure Employee Engagement - which will definitely benefit your organization by showing employees that you have a genuine interest in their feedback. |
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Presentation Methods and Debriefing Activities |
2.00 |
There is no "one size fits all" approach to working with children and youth, and this is especially true when it comes to how we present and debrief activities. During this course, participants will understand the importance of the delivery and debriefing of an activity to help children and youth make meaning, as well as some specific methods that can be incorporated into the program right away. |
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Internet Safety |
1.00 |
There's almost no limit to what you can do online. The internet makes it possible to access information quickly, communicate around the world, and much more. Unfortunately, the internet is also home to certain risks, such as malware, spam, and phishing. If you want to stay safe online, you'll need to understand these risks and learn how to avoid them. |
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Constructing: Airway Essentials—Part 8 |
0.50 |
These eight Airway Essentials Lessons conclude with Dr. Christopher Galton's thoughts on what should be done after the ALS airway has been established. It is here that ideas are offered on what paramedics should read and learn more about to improve their practice. Grab a pencil and a notepad and get ready to graduate from the EMS Plumbline "Introduction to ALS" to the "Paramedicine" Division. Final Exam: This multiple choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully. |
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Connecticut Sexual Harassment Prevention Training |
2.00 |
This 2 hour Connecticut Sexual Harassment Prevention Training is brought to you by the Connecticut Commission on Human Rights and Opportunities.
Thank you to the Connecticut Commission on Human Rights and Opportunities' for allowing us to use their materials from the Sexual Harassment Prevention Training course. |
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Introduction to Risk Management |
1.00 |
This an introductory course that introduces the firefighter to the concepts of risk management. The concepts introduced in this course are intended to create a healthy attitude regarding safety and begins a process of developing a safety-minded culture. The definitions of hazard and risk are defined and the concept of risk management is explained. This explanation of risk management is intended for firefighters who need a rapid and effective method for identifying and mitigating dangers on the fire ground. |
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Mental Health - Anxiety Overview |
1.00 |
This brief overview of the topic of anxiety disorders explores the assessment and treatment that EMS providers should be familiar with. Along with the intricate evaluations that EMS providers must obtain on the patients they are caring for there is the underlying issue of evaluating ourselves. This tour of the topic will certainly offer opportunities for EMS providers to assist responders and patients alike.
Exam Description Please read each question carefully. You will have two attempts to gain a 70% or higher on this exam. If you are not successful in two attempts you are welcome to take the course again to gain the certification. Best of luck! |
