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Quality Management: Fundamentals of Quality Management (Instructor Guide) |
0.50 |
Quality management is the process, directed by upper management, through which a company continuously tries to improve the quality of workmanship, processes, and products. The primary aim of quality management is to organize project planning, product design, and program implementation, such that resulting products and services are available to customers at a high quality and reasonable cost.
In this course you will learn to: identify the concepts commonly associated with quality management, the role of management in implementing quality, and the steps an organization should follow to incorporate improvements into daily management, and identify the ways in which variation leads to loss, select characteristics of common causes of variation, and identify frequent sources of variation.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Quality Management: Fundamentals Of Quality Management |
0.50 |
Quality management is the process, directed by upper management, through which a company continuously tries to improve the quality of workmanship, processes, and products. The primary aim of quality management is to organize project planning, product design, and program implementation, such that resulting products and services are available to customers at a high quality and reasonable cost.
In this course you will learn to: identify the concepts commonly associated with quality management, the role of management in implementing quality, and the steps an organization should follow to incorporate improvements into daily management, and identify the ways in which variation leads to loss, select characteristics of common causes of variation, and identify frequent sources of variation. |
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Building Upward: Pulse Oximetry for BLS Providers |
1.00 |
Pulse oximetry is a tool that can give a medic a great deal of insight into the patient's condition. Paramedic Instructor Peter Bonadonna does a fantastic job of illustrating the fundamental issues that surround pulse oximetry readings and how they should be interpreted. Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully. |
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Advanced Interpersonal Communication: Building Relationships Through Feedback |
0.75 |
Providing feedback is an important element in building a relationship because it closes the circle of communication that links the listener and speaker. Until feedback is given, the people involved in communication are either speakers or listeners. Once a speaker receives feedback, the roles switch, and both parties are equally involved in a conversation.
In this course you will learn to use paraphrasing effectively, and provide positive and constructive feedback in a business setting. |
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Advanced Interpersonal Communication: Building Relationships Through Feedback (Instructor Guide) |
0.75 |
Providing feedback is an important element in building a relationship because it closes the circle of communication that links the listener and speaker. Until feedback is given, the people involved in communication are either speakers or listeners. Once a speaker receives feedback, the roles switch, and both parties are equally involved in a conversation.
In this course you will learn to use paraphrasing effectively, and provide positive and constructive feedback in a business setting.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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2021 Quarter 1: COVID-19 Quality Care Updated |
1.00 |
Providers in Western NYS have learned a great deal about treating patients that suffer from COVID-19 infections. This session was recorded in January 2021. Paramedic Shawna Rizzi does a fantastic job of interviewing Dr. Christopher Galton. Dr. Galton draws on his experience as a paramedic, EMS medical director, intensivist, and anesthesiologist to summarize the changes that every paramedic should know.
Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully. |
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Project Teams: Creating a Project Team (Instructor Guide) |
1.00 |
Project teams and non-project teams are similar because they both often have specific time frames in which to complete tasks. However, project teams also have a time frame for the life of the team, whereas non-project teams usually don’t. A non-project team might be established to monitor the effectiveness of an organization’s advertising. The need to monitor advertising effectiveness will be ongoing, and the team will not have an ending date.
In this course you will learn to: identify the characteristics of a project team, and understand who the project stakeholders are, and understand how individual responsibilities and stress affect a project team, and how team members can evaluate their performance.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Project Teams: Creating a Project Team |
1.00 |
Project teams and non-project teams are similar because they both often have specific time frames in which to complete tasks. However, project teams also have a time frame for the life of the team, whereas non-project teams usually don’t. A non-project team might be established to monitor the effectiveness of an organization’s advertising. The need to monitor advertising effectiveness will be ongoing, and the team will not have an ending date.
In this course you will learn to: identify the characteristics of a project team, and understand who the project stakeholders are, and understand how individual responsibilities and stress affect a project team, and how team members can evaluate their performance. |
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Microsoft Project 2019 Complete |
16.00 |
Project 2019 Complete covers the concepts and skills needed for maximum productivity in Project, starting with fundamentals and working up to advanced tools and techniques.
Students will benefit most from this course if they have at least some prior knowledge of project management procedures and practices. It is intended to support you in applying this knowledge through the use of Microsoft Project as a project management tool. Some of the topics covered are:
- Creating a new project schedule from scratch
- Understanding and working with task types, scheduling options, and task constraints
- Working with resources, including scheduling and assignment
- Managing the project schedule in accordance with the critical path and project baseline
- Printing project views, dashboards, and various other kinds of reports.
- Working with the Quick Access Toolbar and advanced calendar topics
- Setting resource working-time exceptions, pooling resources for sharing, and creating resource budget cost items
- Working with multiple baselines and interim plans
- Resolving resource conflicts and scheduling issues
- Consolidating projects using Master projects and Subprojects
- Working with Project Server, Project Online, and SharePoint
- Using Project data in other applications
- Creating final reports
There are no specific prerequisites for this course. However, general computer user knowledge is assumed. Any additional experience having worked with forms and/or databases will be helpful. |
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Constructing: FAST-ED Overview |
1.00 |
Professor of Emergency Medicine and Chief of the Division of Prehospital Medicine at the University of Rochester, Jeremy Cushman, brings his experienced team of prehospital providers together to discuss the benefits of Field Assessment Stroke Triage for Emergency Destination (FAST-ED). You will want to take notes and download your favorite smartphone app. This lesson is sure to spark an excellent discussion with your training officers and/or medical director(s).
Final Exam: This multiple choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please utilize the smartphone app of your choosing and take your time and answer each question carefully. |
