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Customer Service: Using What You've Learned (Corrections) |
0.25 |
This course will provide you with the information and—we hope—the inspiration to improve your customer service skills and work toward personal success. The final two steps are up to you: You must implement what you have learned, and continue to work on improving your skills. |
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Combating Sexual Harassment in the Workplace (Spanish) (Corrections) |
0.75 |
En los últimos años, el tema del acoso sexual en el lugar de trabajo se ha convertido en el centro de atención nacional, trayendo consigo una renovada conciencia sobre la naturaleza grave e inaceptable de estas acciones y las graves consecuencias que conllevan.
Según la Ley del Estado de Nueva York (vigente en octubre de 2018), todos los empleadores del estado deben establecer una política de prevención del acoso sexual que incluya capacitación anual de conformidad con la Sección 201-G de la Ley Laboral.
Este curso fue desarrollado por CypherWorx, Inc. en alineación con los materiales de capacitación desarrollados por el Departamento de Trabajo y la División de Derechos Humanos para superar los estándares requeridos por el estado de Nueva York.
A través de este curso, los alumnos: Obtendrán una mejor comprensión de lo que se considera acoso sexual; Aprenda cómo denunciar el acoso sexual; y Obtenga información sobre las opciones de informes externos.
Al completar este curso: Comprenderá mejor lo que se considera acoso sexual; Aprenderá cómo reportar el acoso sexual; Aprenderá sobre las opciones de informes externos. |
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Preventing Slips, Trips and Falls: A Training Program for Small Business (Corrections) |
0.67 |
The Preventing Slips, Trips and Falls course focuses on helping small business owners and their employees identify, evaluate and control the hazards in their workplaces that may cause slips, trips and falls. Designed to increase and improve participants' knowledge, skills and access to valuable resources, this course will assist them in establishing systems that can help them prevent slips, trips and falls. Participants will learn how to prevent, recognize, evaluate, and control slip, trip and fall hazards, as well as develop their own learning goals and action plans. |
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Protecting Yourself While Responding to Earthquakes (Corrections) |
2.00 |
This course covers the importance of earthquake safety and protecting yourself before, during, and after an earthquake. It also covers how first responders should keep themselves safe when responding to an earthquake scene. |
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Suicide Prevention (Corrections) |
1.25 |
This course covers suicide prevention measures and suicide prevention organizations as well as the disparities found in suicide data.
After completing this course, you will be able to:
Distinguish the disparities in suicide statistics
Identify the risk factors that can lead to suicide
Apply techniques to help prevent suicide
Describe the work that suicide prevention programs are doing |
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Safe Lifting Practices and Manual Material Handling (Corrections) |
0.75 |
This course covers methods for identifying risk factors related to lifting, carrying, and other manual material-handling tasks in the workplace. It includes how to plan and apply ergonomic improvements to reduce or eliminate those risk factors, thereby avoiding injuries, injury-related expenses, and loss of productivity. It also includes a selection of example ergonomic improvements that learners might choose to implement. |
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Advanced Interpersonal Communication: Building Relationships Through Feedback (Instructor Guide) |
0.75 |
Providing feedback is an important element in building a relationship because it closes the circle of communication that links the listener and speaker. Until feedback is given, the people involved in communication are either speakers or listeners. Once a speaker receives feedback, the roles switch, and both parties are equally involved in a conversation.
In this course you will learn to use paraphrasing effectively, and provide positive and constructive feedback in a business setting.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Advanced Interpersonal Communication: Colleagues and Subordinates (Instructor Guide) |
0.50 |
Colleagues might include people in your office, team, department, or division. They do not hold a supervisory position over you, nor do you hold a supervisory position over them. Instead, you are all in a similar place on the corporate ladder. Learning how to communicate effectively with your colleagues helps maintain a friendly and effective workplace, and enables you to better promote your ideas and respond to those of others.
In this course you will learn: to identify the guidelines for communicating with colleagues, and how to take appropriate steps to apologize to subordinates; use appropriate tactics to refuse a subordinate’s request; and dismiss a subordinate.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Advanced Interpersonal Communication: Communication Styles and Methods (Instructor Guide) |
0.75 |
To be successful in the workplace, you must be able to effectively communicate and cooperate with clients and co-workers. Learning about the four types of communication styles helps a listener understand a speaker’s perspective. It also helps a speaker understand how their communication affects the listener.
In this course you will learn: to identify primary and secondary communication styles, and to communicate using various verbal and nonverbal modes of communication.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Advanced Interpersonal Communication: Customers and Vendors (Instructor Guide) |
0.50 |
Your customers include anyone who uses your company or organization to obtain goods and services. Customers might be internal or external. An internal customer is a member of your organization and can be a supervisor, colleague, or subordinate. An external customer is someone from outside your organization. Each customer is of equal importance, regardless of the amount of business that customer provides to your organization. You should provide the same level of quality goods and services all your customers, and all are equally deserving of efficient and effective communication.
In this course you will learn: to respond to customers’ complaints, and to reject a vendor’s contract without rejecting the vendor, and address a complaint to a vendor.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
