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Expedition Ocean: Module 1 Teacher Version |
1.00 |
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Expedition Ocean: Module 1 Student Version |
1.00 |
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Excellence in Service - Basic: Customer Service Skills |
1.00 |
This course will cover how to develop customer service skills and provide high quality customer service. You will also learn how to solve customer service problems. |
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Excellence in Service - Basic: Customer Service Fundamentals |
1.00 |
This course will cover customer types and the importance of customer service. You will also learn how to build rapport and communicate with customers as well as how to respond to customers and exceed their expectations. |
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Excellence in Service - Basic: Customer Management |
1.00 |
This course will focus on how to identify the basics of managing dissatisfied customers and handle angry customers. You will also learn how to work with upset customers and reduce customer service stress. |
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Excellence in Service - Basic: Customer Communication |
1.00 |
This course will cover how to identify the importance of effective communication and the importance of interpersonal communication. You will also learn how to provide good service on the telephone and compose effective e-mail messages. |
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Excellence in Service - Advanced: Service Teams |
1.50 |
This course will cover how to implement proper training and empower employees and motivate employees and reinforce desirable behavior in them. You will also learn how to build customer service teams and select the right employees and conduct an interview. |
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Excellence in Service - Advanced: Service Standards |
1.25 |
This course will cover how to use service standards to improve service in an organization. You will also learn how to monitor service standards and establish customer service as managers. |
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Excellence in Service - Advanced: Customer Loyalty |
1.00 |
This course will focus on how to create customer loyalty through dedicated employees and identify the fundamentals of customer loyalty. You will also learn how to understand your customers and make service memorable. |
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Excavation and Trenching Awareness |
1.50 |
This course covers OSHA regulations and workers' rights related to excavation and trenching. This includes the basics of trenching, typical hazards, and prevention methods. This course also touches on the importance of soil classifications and their impact on excavation safety. It aims to help participants understand the hazards and take steps to work safely in these environments. |
