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Emergency Protocols for School Settings |
1.25 |
This course will take you through various topics related to emergency protocols in schools. You will learn how an Emergency Operations Plan is created and implemented. This course will help you understand your role in supporting before, during, and after school threats and hazards. This course will also explain the various assessments schools use to determine which threats and hazards are necessary to prepare for, how to collaborate with local and state organizations, and what items are necessary to include in an Emergency Operations Plan. |
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Emergency Response Guidebook Activity |
1.50 |
This course is an activity that requires the first responder to utilize the Emergency Response Guidebook to solve a variety of problems. The solution to each of these problems can be found using the 2020 Emergency Response Guidebook Version. Students will need to have a copy of the Emergency Response Guidebook Version 2020 to complete this activity. A 2020 Emergency Guidebook PDF is available for download in this lesson if a copy of the book is not available to the student.
It should be noted that this is an in-service training activity. The student must have prior knowledge and training regarding the Emergency Response Guidebook prior to engaging this activity.
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Employee Performance: Communication |
1.00 |
Communication is effective when a listener clearly understands a speaker’s message. Good communication fosters a productive exchange of ideas while minimizing the possibility of confusion or misunderstanding.
When trying to communicate with a difficult employee, you must be willing to work with that person to correct the problematic behavior. Openly discussing the behavior can help you find a mutually acceptable solution.
In this course you will learn to: communicate clearly and effectively by using verbal and nonverbal communication, and improve your listening skills, and communicate with difficult supervisors and coworkers, take a proactive approach when dealing with difficult employees, and identify types of employee dismissals. |
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Employee Performance: Communication (Instructor Guide) |
1.00 |
Communication is effective when a listener clearly understands a speaker’s message. Good communication fosters a productive exchange of ideas while minimizing the possibility of confusion or misunderstanding.
When trying to communicate with a difficult employee, you must be willing to work with that person to correct the problematic behavior. Openly discussing the behavior can help you find a mutually acceptable solution.
In this course you will learn to: communicate clearly and effectively by using verbal and nonverbal communication, and improve your listening skills, and communicate with difficult supervisors and coworkers, take a proactive approach when dealing with difficult employees, and identify types of employee dismissals.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Conflicts |
0.67 |
In any organization, there are individuals with unique personalities and responsibilities. Conflicts are an inevitable part of employee interaction. Knowing how to resolve conflicts when they arise is vital to the well-being of any company.
In this course you will learn to: identify common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict, and distinguish between conflict management and conflict resolution. |
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Employee Performance: Conflicts (Instructor Guide) |
0.67 |
In any organization, there are individuals with unique personalities and responsibilities. Conflicts are an inevitable part of employee interaction. Knowing how to resolve conflicts when they arise is vital to the well-being of any company.
In this course you will learn to: identify common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict, and distinguish between conflict management and conflict resolution.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Feedback |
1.67 |
Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees.
Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction.
In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback. |
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Employee Performance: Feedback (Instructor Guide) |
1.67 |
Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees.
Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction.
In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Managing Difficult Employees |
1.00 |
A difficult employee is one whose attitude or behavior is detrimental to an organization. Typically, difficult people are aware of their behavior, but rarely care that their attitude hampers their productivity, or affects the success of their organization.
However, it’s important to remember that a difficult person is not necessarily an individual whom you dislike. Occasionally, the difficulty might not be the individual’s behavior but might instead be your perception of their behavior.
In this course you will learn to: recognize the impact that difficult people can have on an organization, manage a difficult person, and identify difficult personality types, address difficult employees, and mitigate their behavior, and monitor the behavior of a difficult employee, and document ongoing changes in behavior and performance. |
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Employee Performance: Managing Difficult Employees (Instructor Guide) |
1.00 |
A difficult employee is one whose attitude or behavior is detrimental to an organization. Typically, difficult people are aware of their behavior, but rarely care that their attitude hampers their productivity, or affects the success of their organization.
However, it’s important to remember that a difficult person is not necessarily an individual whom you dislike. Occasionally, the difficulty might not be the individual’s behavior but might instead be your perception of their behavior.
In this course you will learn to: recognize the impact that difficult people can have on an organization, manage a difficult person, and identify difficult personality types, address difficult employees, and mitigate their behavior, and monitor the behavior of a difficult employee, and document ongoing changes in behavior and performance.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
