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Privacy Statement: Kids Hope Alliance maintains learner records and privacy. Account holders may call or email to request a copy of certificates or transcripts. Certificates can only be issued to the email address listed on the learner profile. To change an email address, a learner must sign-in to his/her profile to update the information or by contacting CypherWorx Support at 888-685-4440 for additional assistance.  To pick up certificates or transcripts in person, learners must provide official documents with picture identification.