This course provides practical information and techniques in how to deal effectively with angry people. Using these guidelines increases the likelihood you can mutually solve the individual's problem and meet their needs. These techniques can be useful in defusing the level of anger for some people and thereby contribute to a safer workplace.
MNZOO Dealing with angry people guests and others
schoolCertificate Course
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CEUs: 0
access_timeClock Hours: 18Min
face
7 learners enrolled
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FREE