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Sales: Completing (Corrections) |
0.25 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
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Sales: Introduction to Selling |
0.50 |
In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process. |
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Sales: Introduction to Selling (Corrections) |
0.50 |
In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process. |
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Sales: Presenting |
1.00 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
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Sales: Presenting (Corrections) |
0.75 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
 |
Sales: Prospecting |
0.75 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
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Sales: Prospecting (Corrections) |
0.50 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
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Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Sales: Qualifying (Corrections) |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Sales: Sales Skills |
1.50 |
In this course, you will learn how to use time management techniques to organize and prioritize your tasks, how to effectively communicate by using verbal and non-verbal language, and how to identify sources of your own personal motivation. |
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Sales: Sales Skills (Corrections) |
1.00 |
In this course, you will learn how to use time management techniques to organize and prioritize your tasks, how to effectively communicate by using verbal and non-verbal language, and how to identify sources of your own personal motivation. |
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Sales: Servicing |
0.33 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
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Sales: Servicing (Corrections) |
0.25 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
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Sales: The Sales Process |
0.50 |
In this course, you will learn about the benefits of a sales process and identify its five phases. You will also learn about the five phases of the buying process. |
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Sales: The Sales Process (Corrections) |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Sales: Using What You've Learned |
0.75 |
In this course, you will work toward improving your sales skills by using the 21-day habit and satori. You will also learn to use resources to continue working on your sales skills. |
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Sales: Using What You've Learned (Corrections) |
0.75 |
In this course, you will work toward improving your sales skills by using the 21-day habit and satori. You will also learn to use resources to continue working on your sales skills. |
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Salvage Operations |
1.00 |
This introductory level course introduces the concept of salvage operations. The course defines salvage operations and describes techniques used to protect buildings and contents from damage caused by fire suppression operations and preserve evidence of fire origin. This course is evaluated with a final quiz. The clock time for this course is approximately one clock hour. |
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Sanitation and Hygiene |
0.25 |
This course covers the proper manufacturing practices to ensure good sanitation, how to achieve proper hygiene among personnel, and how to identify sanitation and health problems in the workplace. |
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SARS: Protecting Workers |
0.17 |
This course covers how employers should keep their employees safe who are possibly exposed to SARS. This course also discusses general safety measures for workers in industries with the highest risk of coming in contact with SARS. These include healthcare workers, laboratory workers, and airline personnel. |
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Scaffold and Ladder Safety Training |
1.00 |
This course covers the importance of ladder and scaffold safety, common hazards when using scaffolding and ladders and how to prevent serious injury. |
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Scaffolding Safety |
0.50 |
This course covers the importance of scaffold safety, common hazards when using scaffolding, and how to prevent serious injury. |
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SCBA Confidence #1903 (Instructor Guide) |
1.00 |
This is the Instructor Guide for Lesson #1903 SCBA Confidence. This Instructor Guide is intended to prepare a lead instructor to deliver this course curriculum. Included in this guide is a review of lesson content, instructions for conducting the lesson skill activity and all required lesson materials. The lead instructor must pass this instructor guide course with a minimum score of 80% to receive the course materials for this lesson. |
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SCBA Emergency #1952 (Instructor Guide) |
1.00 |
This is the Instructor Guide for Lesson #1952 SCBA Emergency. This Instructor Guide is intended to prepare a lead instructor to deliver this course curriculum. Included in this guide is a review of lesson content, instructions for conducting the lesson skill activity and all required lesson materials. The lead instructor must pass this instructor guide course with a minimum score of 80% to receive the course materials for this lesson. |
 |
SCBA Review #1951 (Instructor Guide) |
1.00 |
This is the Instructor Guide for Lesson #1951 SCBA Review. This Instructor Guide is intended to prepare a lead instructor to deliver this course curriculum. Included in this guide is a review of lesson content, instructions for conducting the lesson skill activity and all required lesson materials. The lead instructor must pass this instructor guide course with a minimum score of 80% to receive the course materials for this lesson. |
