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Customer Service: Resolving Issues |
0.50 |
This course will cover how to show appreciation to customers, especially those who have been difficult. You will also learn how to follow up with customers after resolving customer service problems. |
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Customer Service: Responding |
1.00 |
After the greeting, listening, and questioning phases, the next phase is responding to a customer. Once you clearly understand a situation, your response will set the tone for the interaction. Without handling situations properly and without the right level of care, you can upset customers and ultimately drive them away. Responses must be timely and within expectations. If a customer is discussing a problem with you, then you know that at least one of that person’s expectations has not been met. |
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Customer Service: Responding (Corrections) |
1.00 |
After the greeting, listening, and questioning phases, the next phase is responding to a customer. Once you clearly understand a situation, your response will set the tone for the interaction. Without handling situations properly and without the right level of care, you can upset customers and ultimately drive them away. Responses must be timely and within expectations. If a customer is discussing a problem with you, then you know that at least one of that person’s expectations has not been met. |
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Customer Service: Using What You've Learned |
0.25 |
This course will provide you with the information and—we hope—the inspiration to improve your customer service skills and work toward personal success. The final two steps are up to you: You must implement what you have learned, and continue to work on improving your skills. |
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Customer Service: Using What You've Learned (Corrections) |
0.25 |
This course will provide you with the information and—we hope—the inspiration to improve your customer service skills and work toward personal success. The final two steps are up to you: You must implement what you have learned, and continue to work on improving your skills. |
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CWNP Certified Wireless Specialist - Exam CWS-101 |
8.00 |
Certified Wireless Specialist - Exam CWS-101 covers the fundamentals Wireless Fidelity (Wi-Fi) technologies for wireless communications. The student will learn the basics of how Radio Frequencies (RF) are utilized by Wi-Fi with hardware and software to create wireless local area networks (WLANs). Upon completion of this course, the student will have the knowledge required for the CWS-101 exam and CWS certification.
This vendor neutral course assumes that the student has a basic knowledge of using wireless computing devices and wireless networks. The exam objectives are marked throughout the course, with applicable acronym and objective indexes. |
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CWNP Certified Wireless Specialist CWS-101 Exam Prep |
1.00 |
Exam Prep to accompany 30 Bird's CWNP Certified Wireless Specialist - Exam CWS-101 course. |
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CWNP Certified Wireless Technician - Exam CWT-101 |
8.00 |
This entry-level certification (Certified Wireless Technician - Exam CWT-101) is offered by Certified Wireless Network Professionals, or CWNP, as part of a vendor-neutral wireless certification program.
According to CWNP, the Certified Wireless Technician (CWT) should be able to install APs based on a design document, configure the AP for initial operations and ensure connectivity, troubleshoot basic problems, and assist users in-person or through remote communications in problem resolution. Perhaps the most important skill is the ability to set up a WLAN client for connectivity, including SSID configuration, security settings, and other client adapter settings. |
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CWNP Certified Wireless Technician CWT-101 Exam Prep |
1.00 |
Exam Prep to accompany 30 Bird's CWNP Certified Wireless Technician - Exam CWT-101 course. |
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Cyberbullying |
1.00 |
Cyberbullying is bullying that takes place over digital devices like cell phones, computers, and tablets. Cyberbullying can occur through SMS, text, and apps, or online in social media, forums, or gaming where people can view, participate in, or share content. Cyberbullying includes sending, posting, or sharing negative, harmful, false, or mean content about someone else. It can include sharing personal or private information about someone else, causing embarrassment or humiliation. Some cyberbullying crosses the line into unlawful or criminal behavior.
In this course, you will:
• Learn the definition of cyberbullying
• Discover tactics on preventing cyberbullying
• Discover tips on communicating with parents and teachers, and how to report instances of cyberbullying |
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Cybersecurity Fundamentals |
1.00 |
With the increasing use of technology in all facets of life, the internet has quickly become a necessity in doing business, getting an education, providing medical care, and operating on a daily basis. The internet is essential to most industries and sectors that you could work in. This importance and usage also bring along the negatives of the internet. Cyber attackers can steal information from people who are not careful nowadays and you need to be able to protect yourself.
This course provides information on the internet and how to mitigate the risks of operating online to avoid putting yourself in danger. In addition, you will also learn about how to protect your data and respond effectively to any sort of cybersecurity incident. |
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Daily Schedule Development with Child-Centered Activities (CDA 5) |
2.00 |
This course delves into the essential balance of structure and flexibility within early learning environments. Discover how a well-ordered daily schedule fosters confidence and security in young children while nurturing their natural curiosity. Explore strategies for creating age-appropriate schedules that meet their developmental needs and unlock the power of child-centered learning opportunities. |
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Dance for Joy: Confident, Calm, and Compassionate |
1.00 |
This module from Dance for Joy will provide teachers with resources and activities that can be used and modified to support physical, mental, social, and emotional development in young children.
This course covers 5 activities: Tickle the Sky, Tapping, Every Little Cell, We are One, Scoop up the Universe. |
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Dance for Joy: Movement, Music, and Rhyme |
1.00 |
This module from Dance for Joy will provide teachers with resources and activities that can be used and modified to support physical, mental, social, and emotional development in young children.
This course covers 5 activities: I Touch My Nose, I Touch My Toes, Hold Yourself Tight, Wake Up Right, Reach One Way, Reach the Other, Locomotor Freeze Dance, Salt and Pepper Dance. |
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Data Collection: Videos, Check-sheets & Archives |
1.00 |
Do you have an enthusiastic team of volunteers and are concerned about observer reliability? Learn how to fine-tune behavioral observation protocols to maximize accuracy and reliability. The advantages and disadvantages of video records and check-sheets will be discussed as well as ethograms. A workable process for recording and archiving video-data will be demonstrated, to facilitate efficient sharing within a team. |
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Data Security Training |
1.00 |
Data hacks in higher education are the second-highest category of reported industry breaches, accounting for 17 percent of all reported hacks. Resolving data hacks is expensive, costing anywhere from hundreds of thousands to millions of dollars. Understanding how to maintain data security is key to preventing hacks and keeping sensitive data private. |
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Deaf-Blindness and Communication for Paraprofessionals |
1.00 |
This course covers Deaf-Blindness and Communication. It will help you develop new knowledge about deaf-blind students. You will learn what communication systems to use and strategies to implement in the classroom. It will also help you understand your role as a paraprofessional when working with a deaf-blind student. |
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Deaf-Blindness and Communication for Teachers |
1.00 |
This course covers Deaf-Blindness and Communication. It will help you develop new knowledge about deaf-blind students. You will learn what communication systems to use and strategies to implement in the classroom. It will also help you understand your role when working with a student who is deaf-blind. It is just one out of many teacher courses we offer. |
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Dementia and Oral Health |
1.00 |
Dementia is one of the main causes of disability among older adults. Alzheimer’s disease is the most common form of dementia. The oral health of patients with Alzheimer’s disease can be worse than that of those without dementia. Therefore, maintaining good oral health is an important and integral part of their general health. The purpose of this educational module is to provide an overview of oral health and the importance of oral care for patients with Alzheimer’s disease. |
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Desarrollar habilidades de comunicación importantes y exitosas (CDA 3) (Spanish) Developing Important and Successful Communication Skills (CDA 3) |
2.00 |
¡Libera los superpoderes de comunicación de tus jóvenes alumnos! Este curso le proporciona consejos apropiados para su edad para ayudar a que los bebés, los niños pequeños, los preescolares y los niños en edad escolar se desarrollen. Observe cómo aumentan sus habilidades lingüísticas y socioemocionales a medida que navegan con confianza en las transiciones, participan en juegos y aprendizajes enriquecedores, construyen relaciones significativas y se convierten en solucionadores de problemas capacitados.
Unleash the communication superpowers of your young learners! This course equips you with age-appropriate tips to help infants, toddlers, preschoolers, and school-age children blossom. Watch their language and social-emotional skills soar as they confidently navigate transitions, engage in enriching play and learning, build meaningful relationships, and become empowered problem-solvers. |
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Desarrollar prácticas de inclusión de alta calidad (CDA 8) (Spanish) Developing High Quality Inclusion Practices (CDA 8) |
2.00 |
La creación de programas inclusivos de alta calidad permite a los niños con discapacidades aprender y prosperar junto con sus compañeros con un desarrollo típico. Sin embargo, las brechas de conocimientos y habilidades a menudo obstaculizan a los educadores a la hora de implementar prácticas de inclusión efectivas. Esta sesión profundiza en la esencia de la inclusión en entornos de la primera infancia, fomentando la conciencia y preparándolo para iniciar la conversación sobre la inclusión. Explore los principios básicos y las mejores prácticas para cultivar entornos de aprendizaje verdaderamente inclusivos para todos los niños.
Creating high-quality inclusive programs empowers children with disabilities to learn and thrive alongside their typically developing peers. However, knowledge and skill gaps often hinder educators in implementing effective inclusion practices. This session dives into the essence of inclusion in early childhood settings, fostering awareness and equipping you to start the inclusion conversation. Explore the core principles and best practices to cultivate truly inclusive learning environments for all children. |
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Desarrollar su declaración de filosofía profesional (CDA 6) (Spanish) Developing Your Professional Philosophy Statement (CDA 6) |
2.00 |
Elaborar una declaración de filosofía profesional le ofrece una vía poderosa para expresar sus creencias y valores fundamentales en la educación, la enseñanza y el aprendizaje de la primera infancia. Esta valiosa herramienta puede servirle a lo largo de su carrera, desde solicitudes de empleo hasta la obtención de certificaciones como la credencial CDA (Asociado en Desarrollo Infantil) o puestos académicos. Además, actúa como una brújula personal, reafirmando los roles y responsabilidades importantes que desea cumplir como educador.
Crafting a professional philosophy statement offers you a powerful avenue to express your core beliefs and values in early childhood education, teaching, and learning. This valuable tool can serve you throughout your career, from job applications to pursuing certifications like the CDA (Child Development Associate) Credential or academic positions. Additionally, it acts as a personal compass, reaffirming the significant roles and responsibilities you wish to fulfill as an educator. |
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Desarrollo cerebral en bebés y niños pequeños (CDA 8) (Spanish) Brain Development in Infants and Toddlers (CDA 8) |
2.00 |
El desarrollo del cerebro ha cambiado en los últimos 20 años. El desarrollo temprano del cerebro se centró principalmente en los aspectos intelectuales del cerebro, pero en los últimos 10 años, se ha prestado más atención a los intercambios socioemocionales en la infancia y cómo eso afecta el desarrollo del cerebro. Las experiencias tempranas predisponen la forma en que los niños ven el mundo.
Brain development has changed over the last 20 years. Early brain development focused mainly on the intellectual aspects of the brain, but over the last 10 years, more focus has been placed on the social-emotional exchanges in infancy and how that affects brain development. Early experiences predispose how children see the world. |
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Desarrollo de las habilidades de alfabetización emergente de los niños (CDA 2) (Spanish) Developing Children's Emergent Literacy Skills (CDA 2) |
2.00 |
Despierta la curiosidad e inspira la imaginación: ¡observa cómo florecen las mentes de los jóvenes mientras desarrollan habilidades previas a la lectura y la escritura! Este curso le proporciona enfoques lúdicos y eficaces para fomentar habilidades de alfabetización emergentes esenciales, preparando el escenario para el éxito futuro en lectura y escritura.
Spark curiosity, and inspire imagination: Watch young minds blossom as they build pre-reading and writing skills! This course equips you with playful, effective approaches to foster essential emergent literacy skills, setting the stage for future reading and writing success. |
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Desarrollo del horario diario con actividades centradas en el niño (CDA 5) (Spanish) Daily Schedule Development with Child-Centered Activities (CDA 5) |
2.00 |
Este curso profundiza en el equilibrio esencial entre estructura y flexibilidad dentro de los entornos de aprendizaje temprano. Descubra cómo un horario diario bien ordenado fomenta la confianza y la seguridad en los niños pequeños al mismo tiempo que alimenta su curiosidad natural. Explore estrategias para crear horarios apropiados para su edad que satisfagan sus necesidades de desarrollo y liberen el poder de las oportunidades de aprendizaje centradas en el niño.
This course delves into the essential balance of structure and flexibility within early learning environments. Discover how a well-ordered daily schedule fosters confidence and security in young children while nurturing their natural curiosity. Explore strategies for creating age-appropriate schedules that meet their developmental needs and unlock the power of child-centered learning opportunities. |
