 |
Sales Skills: Basic: The Sales Presentation |
1.00 |
This course will focus on identifying any client objections, creating a sales presentation to influence clients’ perceptions, and responding to objections effectively. |
 |
Sales Skills: Basic: The Sales Presentation (Corrections) |
1.00 |
This course will focus on identifying any client objections, creating a sales presentation to influence clients’ perceptions, and responding to objections effectively. |
 |
Sales Skills: Basic: Your Professional Self |
0.75 |
This course will focus on developing positive personal characteristics, establishing credibility, and behaving professionally with clients. |
 |
Sales Skills: Basic: Your Professional Self (Corrections) |
0.50 |
This course will focus on developing positive personal characteristics, establishing credibility, and behaving professionally with clients. |
 |
Sales: Completing |
0.75 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
 |
Sales: Completing (Corrections) |
0.25 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
 |
Sales: Introduction to Selling |
0.50 |
In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process. |
 |
Sales: Introduction to Selling (Corrections) |
0.50 |
In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process. |
 |
Sales: Presenting |
1.00 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
 |
Sales: Presenting (Corrections) |
0.75 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
 |
Sales: Prospecting |
0.75 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
 |
Sales: Prospecting (Corrections) |
0.50 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
 |
Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
 |
Sales: Qualifying (Corrections) |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
 |
Sales: Sales Skills |
1.50 |
In this course, you will learn how to use time management techniques to organize and prioritize your tasks, how to effectively communicate by using verbal and non-verbal language, and how to identify sources of your own personal motivation. |
 |
Sales: Sales Skills (Corrections) |
1.00 |
In this course, you will learn how to use time management techniques to organize and prioritize your tasks, how to effectively communicate by using verbal and non-verbal language, and how to identify sources of your own personal motivation. |
 |
Sales: Servicing |
0.33 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
 |
Sales: Servicing (Corrections) |
0.25 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
 |
Sales: The Sales Process |
0.50 |
In this course, you will learn about the benefits of a sales process and identify its five phases. You will also learn about the five phases of the buying process. |
 |
Sales: The Sales Process (Corrections) |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
 |
Sales: Using What You've Learned |
0.75 |
In this course, you will work toward improving your sales skills by using the 21-day habit and satori. You will also learn to use resources to continue working on your sales skills. |
 |
Sales: Using What You've Learned (Corrections) |
0.75 |
In this course, you will work toward improving your sales skills by using the 21-day habit and satori. You will also learn to use resources to continue working on your sales skills. |
 |
Salvage Operations |
1.00 |
This introductory level course introduces the concept of salvage operations. The course defines salvage operations and describes techniques used to protect buildings and contents from damage caused by fire suppression operations and preserve evidence of fire origin. This course is evaluated with a final quiz. The clock time for this course is approximately one clock hour. |
 |
San Diego Zoo - Interpretation Basics: Module 1 |
2.50 |
An understanding of interpretation techniques is increasingly important for professionals and volunteers in zoos, aquariums, museums, and a variety of other tourism and hospitality organizations. This course will introduce the basics of interpretation, including the origins of interpretation, Tilden’s Six Principles of Interpretation, connecting tangibles with intangibles, and understanding visitors’ needs and motivations. |
 |
San Diego Zoo - Interpretation Basics: Module 2 |
2.50 |
Docents, guides, and interpreters who’ve successfully completed Interpretation Basics: Module I will further develop their interpretive skills by completing a second interpretation module. Interpretation Basics: Module II demonstrates the importance of purpose, message, and organization. Participants explore body language, word choice, question-and-response, transitions, and the use of props and biofacts. They identify techniques for enhancing audience participation and even practice handling challenging visitor situations. |
