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California Harassment Prevention Training for Team Members (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture. |
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California Harassment Prevention Training for Team Members (Spanish) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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California Harassment Prevention Training for Team Members (Spanish) (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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California Wage and Hours Law |
0.75 |
This course covers what every employer in the state of California needs to be aware of when it comes to wage and hour laws. You will learn how to comply with the law and not violate your employee's rights. |
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Call Center Management: Call Center Fundamentals |
1.00 |
This course will cover how to identify the functions of a call center and set up the call center. |
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Call Center Management: Call Center Technology |
0.75 |
This course will cover how to select automatic call distributors, identify benefits of skill-based routing, and identify technologies to manage and monitor calls. You will also learn to determine call load and staffing. |
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Call Center Management: Communicating Information to Executives |
0.75 |
This course will cover how to identify the information that executives need and communicate with executives. |
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Call Center Management: Customer Management |
0.75 |
This course will cover how to identify customer expectations and manage customer relationships. |
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Call Center Management: Employee Management |
1.00 |
This course will cover how to reduce employee turnover, manage employee stress, and train employees. |
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Call Center Management: Employee Motivation and Monitoring |
1.25 |
This course will cover how to motivate employees, communicate effectively with employees, and evaluate employee performance. You will also learn to identify methods for monitoring employees. |
