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California Harassment Prevention Training for Team Members (Spanish) (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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Call Center Management: Call Center Fundamentals |
1.00 |
This course will cover how to identify the functions of a call center and set up the call center. |
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Call Center Management: Call Center Technology |
0.75 |
This course will cover how to select automatic call distributors, identify benefits of skill-based routing, and identify technologies to manage and monitor calls. You will also learn to determine call load and staffing. |
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Call Center Management: Communicating Information to Executives |
0.75 |
This course will cover how to identify the information that executives need and communicate with executives. |
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Call Center Management: Customer Management |
0.75 |
This course will cover how to identify customer expectations and manage customer relationships. |
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Call Center Management: Employee Management |
1.00 |
This course will cover how to reduce employee turnover, manage employee stress, and train employees. |
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Call Center Management: Employee Motivation and Monitoring |
1.25 |
This course will cover how to motivate employees, communicate effectively with employees, and evaluate employee performance. You will also learn to identify methods for monitoring employees. |
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Call Center Management: Managing for Excellent Service |
1.00 |
This course will cover how to set service levels, achieve service levels, and use reports. |
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Call Center: Effective Call Handling |
1.00 |
This course will cover how to satisfy customer needs effectively and handle challenging calls and close calls. |
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Call Center: Telephone Service Fundamentals |
0.75 |
This course will focus on how to analyze the importance of good telephone service and develop a positive attitude and interpersonal skills. You will also learn how to greet customers. |
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Canva |
0.75 |
This course covers how to use Canva and what it can be used for. |
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Capacitación sobre seguridad en andamios y escaleras de mano (Spanish) Scaffold and Ladder Safety Training |
0.50 |
Este curso cubre cómo corregir o eliminar peligros de caídas relacionados con el uso de andamios y escaleras en el lugar de trabajo y comprender los requisitos de la OSHA referentes a seguridad en andamios y escaleras. |
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Cardiac Arrest Management of the Firefighter Down |
1.00 |
Career Firefighter Jackeline Vazquez, BSCJ and Medical Director Jeremy Cushman, MD, MS, EMT-P, FACEP, FAEMS discuss the care and management of a cardiac arrest when the victim is a firefighter who is wearing full turnout gear. With the help of the Henrietta Fire District (New York State), this presentation offers many thought-provoking ideas that will assist your department.
Final Exam: Please read each question carefully. You will have two attempts to gain a 70% or higher on this exam. If you are not successful in two attempts, you are welcome to take the course again to gain the certification. |
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Career Development: Career Aspirations |
0.75 |
This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration. |
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Career Development: Career Excellence |
1.25 |
This course will cover how to maintain productivity, develop self‑discipline, and be professional. You will also learn how to establish a professional image and promote yourself within and outside of your organization. You will also learn how to take advantage of skills and talents, learn new skills, and compete with yourself. |
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Career Development: Career Strategies |
1.00 |
This course will cover how to define, set, and maintain career goals and avoid career goal-setting pitfalls. You will also learn how to identify the stages of the career development cycle, plan a career strategy, and identify the types of career moves in your organization. |
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Career Development: Professional Networking |
1.25 |
This course will cover how to network effectively to advance your career and define your needs, choose a mentor or a coach, and find a sponsor to seek career guidance. You will also learn to communicate effectively and build strong relationships to develop your career network. |
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Career Experiences |
2.00 |
In this course, you will hear firsthand accounts of the professional experiences of others, as well as advice for dealing with failure and tips for pursuing happiness in the workplace. |
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Career Exploration |
0.75 |
This course covers the process of aligning your skills and interests with a fulfilling career. It is just one of many courses we offer. This course will help you learn about the self-assessment, research, and planning necessary to proactively identify and pursue a career path that is right for you. |
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Career Planning and Salary |
1.00 |
In this course you can get career advice if you're looking for a job, planning a change, or looking to gain skills. |
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Careers Without College |
1.00 |
There are many different ways to be successful in life. What might be the right career path for some may not be the right choice for you. Finding your niche is important. When selecting the right career path, it’s important to weigh all of your options. In this course, we will explore a wide range of careers available to anyone with various skills and a high school education.
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Carreras sin universidad (Spanish) Careers Without College |
0.75 |
Hay muchas maneras diferentes de tener éxito en la vida. Lo que podría ser la carrera profesional adecuada para algunos puede no ser la opción adecuada para usted. Encontrar tu nicho es importante. Al seleccionar la carrera profesional adecuada, es importante sopesar todas las opciones. En este curso, exploraremos una amplia gama de carreras disponibles para cualquier persona con diversas habilidades y educación secundaria.
There are many different ways to be successful in life. What might be the right career path for some may not be the right choice for you. Finding your niche is important. When selecting the right career path, it’s important to weigh all of your options. In this course, we will explore a wide range of careers available to anyone with various skills and a high school education.
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Cartas de Presentación (Spanish) Cover Letters |
0.75 |
A medida que avance en este curso, aprenderá consejos y trucos sobre cómo escribir una carta de presentación. También aprenderá la importancia de una carta de presentación y cómo puede ayudarle a conseguir el trabajo de sus sueños. Haga clic en las tarjetas a continuación para saber cómo cada persona utilizó su carta de presentación para conseguir el trabajo de sus sueños.
As you go through this course, you will learn tips and tricks on how to write a cover letter. You'll also learn the importance of a cover letter and how it can help you get your dream job. Click the cards below to learn how each person used their cover letter to land their dream job. |
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Cats |
1.00 |
This course will provide an introduction to cats, including an overview of physical characteristics, habitat, behavior, reproduction and the conservation efforts dedicated to protecting this taxonomic group. |
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CERT Firefighter Rehab Operations |
1.00 |
This course is designed to train Community Emergency Response Team (CERT) members to recognize signs of physiological distress in firefighters. It seeks to provide information on how to set up safely and perform non-medical functions of firefighter rehabilitation. You will specifically learn what to do at the incident scene, in the rehab area, and during the rehab process. |
